Delivery


The delivery is made by Nemo Express, which guarantees a 2 day delivery.

If your package is still missing after 4 working days, contact us for tracking down the games.

At the end of december delivery times can take longer than usual.

Delivery fee

In case of Single rental, the cost of delivery is:

- 30 Lej if the order's deposit is below 250 Lei,
- FREE if the order's deposit is at least 250 Lei.

In case of Box subscription, the cost of delivery is:

- FREE regardless of the box' type and content.

Return request

When we refer to delivery, we mean every time a two-way transport. The cost of return transport is always calculated in the delivery fee, so you don't have to pay additional fees for the return trip.

To request a return, you need to follow the steps below:

1. Log in into your account.
2. Press the icon in the top right corner.
3. Press the My orders button in the left side menu.
4. Choose your active order (marked with red background).
5. In the top red panel press the "Request return" button.
6. Fill the address details of the pickup.
7. Send the request.
8. Pack the games accordingly to the steps presented on the plastic box!

We don't respond for improperly packed returned boxes!

You can request a return, if:

- The package is at you, so the order's state is "Delivered, at the client", and
- In case of Single rental the number of rented days is between 5-20, or
- In case of Box subscription the number of rented days is below 30.

How is the rental period calculated?

The rental period is calculated from the date of package arrival to you (this is the first day), until the package is handed over to the courier for return (this is the last day).

For example if you get the package on Monday, and you hand it over to the courier for return on Friday, it means you rented the game for 5 day.